Beautiful rooftop pool with stunning city views!

I stayed for a night, and it started off on the wrong foot. The noise from the restaurant above my Urban Room King was unbearable, making it hard to relax or sleep. Additionally, the bathroom had a terrible sewer smell that ruined my experience. Despite mentioning this to the staff, the issue was not resolved during my brief stay, which was quite disappointing.

Who knew? Not me!

What a delightful surprise! The check-in was warm, complete with ginger tea and a cool towel. Our Urban Room King was spacious and luxurious. The rooftop terrace wowed with stunning views of Puebla. Enjoying drinks and chalupas under the stars was memorable. One night was not enough—I can't wait to return!

The two stunning rooftop pools and beautiful Mexican touches made our stay lovely. Swimming in the evenings was a blast!

during my long weekend stay, i was genuinely impressed by how this hotel went above and beyond in service and comfort compared to my previous visit to Puebla. the rooftop pool provided stunning 360-degree views of the city, while the room felt like a luxurious retreat with beautiful design details. every interaction with the staff made me feel valued and well taken care of.

wi-fi connection was inconsistent.

The moment I walked into my room, I was amazed by how spacious and beautifully designed it was. The little citrus scent added a nice touch. The rooftop pool and the relaxing body scrub treatment were highlights of my stay. The only downside was a bit of noise at night from the restaurant, but it didn’t ruin my overall experience. 😊

The lobby's fragrant citrus scent immediately sets a delightful atmosphere. Our spacious Urban Room was luxurious, and the rooftop pool provided wonderful family moments as my kids splashed around while we enjoyed delicious snacks from attentive staff.

In my wife's opinion, more kid-friendly dining options would improve the experience.

The rooftop pool had stunning views.

I enjoyed the beautiful Mexican touches throughout my stay, especially the two arches with bright blue tiles. The rooftop pool offered great views, and the spacious design made it easy to relax. I appreciated the clean and well-designed room, reflecting local artisan crafts. As a single traveler, I found the atmosphere welcoming and comfortable, making me feel at home. The experience made me appreciate the local culture and hospitality.

Dining service was slow at times, and I found the restaurant choices a bit limited.

The Banyan Tree Puebla features beautiful Mexican touches, particularly the two arches adorned with vibrant blue talavera tiles, creating a warm and inviting atmosphere. The spacious layouts also made navigating the hotel easy for seniors like myself.

Dining service slow and could be improved.

Had an awesome time with my friends! The rooftop pool had stunning views, and we loved the vibrant atmosphere at the restaurant. Make sure to check out the nearby church and the lively market for local crafts. The hotel layout is really easy to navigate with ramps for accessibility.

The dining experience felt a bit off with slow service at times, which was disappointing during our stay.

Staying at Banyan Tree Puebla felt special. The beautiful Mexican architecture added warmth with striking blue talavera tiles. My room was spacious and luxurious. The staff provided a refreshing ginger tea at check-in. The rooftop terrace had a stunning 360-degree view of Puebla. Drinks and chalupas up there were delightful. But, having only one night felt too short. I wished for larger windows or a balcony to truly soak in the view. The only downside was the TV signal issue during our stay, likely due to power issues, but it didn't ruin the fun at all.